Frequently Asked Questions

Product Information

What kind of diamonds do you use?

We exclusively offer natural, ethically mined diamonds from Belgium, ensuring both quality and responsible sourcing.

For diamonds under 0.3 carats, we use only DEF color and VVS clarity, unless otherwise requested.

For diamonds over 0.3 carats, we provide GIA-certified diamonds. By default, our samples and pricing are based on DEF color and VVS clarity, with customization available to suit your preferences.

What materials are your jewelry made from?

All our fine jewelry is made from 18K solid gold, known for its durability and perfect for everyday wear. It’s sweat-resistant, shower-friendly, and can be worn all day, every day!

Just a little tip—pieces with delicate stone settings or fine chains may need a bit more attention if you live an active lifestyle, so they stay as beautiful as the day you got them.

Are your jewelry pieces ready-to-ship?

Our jewelry pieces are made-to-order, ensuring each creation is crafted with care and tailored to your style. We prioritize quality over quantity, allowing us to create pieces that are truly unique to you. However, some collections may feature limited ready-to-ship pieces—so keep an eye out for them!

Can I customise my jewelry?

Yes, absolutely! Every piece you see is fully customizable—diamond size, color, and more! That’s why they’re made just for you, tailored to your style and preferences.

If you have a design in mind that you’d love to see come to life, we’ve got you covered with our bespoke line, Bespoke by Mon Amie. We’ll work with you every step of the way to turn your vision into stunning reality! Just drop us a text to kick off your bespoke journey!

Do you offer warranty for your jewelries?

Yes, we’re happy to offer a one-year warranty covering any manufacturing defects, like loose stones or faulty clasps. Just a heads-up, this doesn’t cover wear and tear, accidental damage, or exposure to things like chemicals or intense physical activity. If you think your piece has a manufacturing issue, simply drop us a WhatsApp text or reach out to us through our Contact Us form, and we’ll help you take the next steps!

And here’s a bonus—we offer lifetime complimentary cleaning for all jewelry purchased from Mon Amie! Come by anytime, and we’ll make your pieces sparkly again!

What if I need to resize my rings?

It’s on us, for life! All rings purchased at Mon Amie come with complimentary lifetime resizing. Life changes, and we’re here to help resize your rings whenever you need (as long as the design allows, of course).

How should I care for my jewelries?

Cleaning your solid gold jewelry is a breeze! Simply wipe it gently with a soft, lint-free cloth to remove dirt and oils. For a deeper clean, mix a mild soapy solution with warm water and dish soap, then use a soft brush to gently clean. Just be sure to steer clear of harsh chemicals or rough materials.

For added care, store your pieces in separate pouches or compartments to keep them scratch-free!

How do I measure my ring size?

To find your ring size, simply wrap a string around the base of your finger, mark where it meets, and measure the length with a ruler. Share the measurement with us, and we’ll guide you to the perfect fit!

For the most precise sizing, we invite you to book an appointment—we’d love to assist you in person.

Shipping and Delivery

How long will it take for my order to arrive?

Most of our jewelry is custom-made just for you, so please allow 6-8 weeks from order confirmation. Each piece is lovingly crafted with care and attention to detail—because beautiful things take time, and we promise its worth it!

Bespoke pieces follows the same timeline upon confirmation of design.

Shipping times depend on where you’re located. Domestic orders typically arrive in 3-5 business days, while international deliveries may take 7-14 business days or a little longer. Don’t worry—we’ll send you tracking details as soon as your order is on its way. For more information, check out our full Shipping Policy or reach out anytime—we’re here to help!

I have an urgent order, can you expedite it for me?

Absolutely! We offer expedited and next-day delivery for domestic orders. Just drop us a message on WhatsApp, and we’ll make sure your order arrives when you need it!

How much is the shipping/delivery fee?

We offer complimentary shipping on all domestic orders—because treating yourself should be hassle-free!

Do you ship internationally?

Yes we do! Do drop us a message on WhatsApp or reach out to us via the contact form for more details on the cost.

Refund and Exchange

Can I return my item?

While we don’t offer refunds, we’re happy to help with resizing of rings!

For all the details, feel free to check out our full Return Policy.

Can I exchange my item?

All sales are final, so exchanges aren’t possible. But don’t worry, we’re more than happy to assist with ring resizing if needed!

Can I exchange for a different size?

All sales are final, but don’t worry! We’ll make sure everything—size and details—are just right before we proceed, so you won’t have to worry about anything like this! We’ve got you covered every step of the way! 😊

General Inquiries

How can I reach out to customer service?

For a speedy reply, just WhatsApp us at +65 9339 3017!

Or you can reach us through any of these channels:

  • Instagram: @monamieenchante
  • Contact Form: [link here]

Do you have a retail store?

Although we’re an online-only store, we do offer Private Viewing services just for you! We’ll bring a carefully curated selection of our pieces to your home or a location of your choice, giving you a personalized, hands-on experience. We’re all about making your jewelry shopping feel extra special, comfortable, and memorable! ✨

What form of payment do you take?

We accept all major credit cards, as well as Apple Pay and Google Pay for a quicker, hassle-free checkout.

If you'd like to use PayNow, please get in touch with us directly!